Basket & Checkout Help
At Mobility Products 4 U, we’ve made ordering online as simple and secure as possible. This guide explains how to add products to your basket, complete your purchase, and what to expect during checkout.
Adding Products to Your Basket
- Browse our range of mobility products and select the item you wish to purchase.
- If the product has options (such as size, colour or upholstery), select your preferred options.
- Click Add to Basket.
- A confirmation message will appear, and your basket will be updated.
You can continue shopping or proceed to checkout whenever you’re ready.
Viewing Your Basket
Click the Basket icon at the top of the website at any time to view your order.
From your basket you can:
- Check the products you’ve selected
- Change quantities
- Remove items you no longer require
- Review prices
- Check your order total before checkout
If everything looks correct, simply click Proceed to Checkout.
Completing Your Order
During checkout you will be asked to provide:
- Your name
- Delivery address
- Contact telephone number
- Email address
- Any delivery notes (optional)
Please ensure all information is correct to help avoid delays with your order.
VAT Relief
Many mobility products can be supplied VAT-free for customers with qualifying long-term illnesses or disabilities.
Where applicable, you will be able to complete the VAT Relief declaration during checkout. Once completed, any eligible VAT will automatically be removed before payment is taken. Eligibility is subject to HMRC rules.
Payment
Our checkout uses a secure payment system to protect your personal information.
Simply follow the on-screen instructions to complete your payment safely and securely.
Order Confirmation
Once your order has been successfully placed, you will receive an email confirming your purchase.
Our team will then process your order and contact you if any additional information is required.
Delivery
Delivery times vary depending on the product ordered.
Many items are delivered directly from our trusted manufacturers or suppliers. If your product has a longer lead time, we’ll keep you informed throughout the process.
Should there be any unexpected delay, we’ll contact you as soon as possible to discuss your options.
Need to Make Changes?
If you’ve placed an order and need to amend your delivery details or have made an error during checkout, please contact us as soon as possible.
We’ll do everything we can to help before your order is dispatched.
Need Help?
If you have any questions before placing your order, we’re always happy to help.
Telephone: 01492 548102 or 07557 226551
Email: [email protected]
Our friendly team can provide advice on products, VAT Relief, delivery, and ordering.
Opening hours:
- Monday to Friday: 8:30am – 8:00pm
- Saturday: 9:00am – 5:00pm
- Sunday: 10:00am – 4:00pm
Frequently Asked Questions
Can I save items in my basket?
Yes. Your basket will remain available until you complete your purchase or remove the items.
Is it safe to order online?
Yes. Our checkout uses secure technology to protect your payment and personal information.
Can I order by telephone?
Absolutely. If you’d prefer to place your order over the phone, simply call us and we’ll be happy to assist.
Can I change my order after checkout?
If your order has not yet been processed or dispatched, contact us as soon as possible and we’ll do our best to make any requested changes.
I haven’t received my confirmation email.
Please check your junk or spam folder first. If it still hasn’t arrived, contact us and we’ll confirm your order.
Who do I contact if I need help?
Call us on 01492 548102 or email [email protected] and we’ll be happy to assist.